Intelligent Customer Onboarding (B2B)

Many financial service providers are currently focusing on digital onboarding and how to transform digital prospects into happy and long-term loyal customers.

The solutions available on the market are often used in the B2C environment for private customers, but there are many financial service providers whose business models are B2B-heavy and whose customers are therefore purely commercial in nature. Framework agreements or credit lines are often concluded with these customers, which have to be reviewed regularly. However, a fully digital contract conclusion with all the necessary process steps also makes sense for individual transactions.

We offer a fully automated, digital process for all of these requirements – this automation is particularly valuable for business models in which many business partners are taken on board in a short space of time.

• Identification of the company
  The person acting on behalf of the company can identify and confirm their own company by using an integrated company search. This ensures that the necessary business information can be obtained fully automatically as part of the application decision.

• Entry of master data
  In order to allow further processing of the application process and subsequent processing of the follow-up transaction, customer-related details such as bank details, any desired amount of the line or other customer-specific entries must be entered. The solution offers appropriate convenience functions for this, so that these entries can be made efficiently.

• Upload documents
  If the customer needs to provide additional documents (balance sheets, BWA, powers of attorney, etc.) for their application process, they can do this intuitively via an integrated upload function in the form of a web or app upload.

• Generation of the contract document
  Once the transaction has been approved by the financial services provider, the contract document is generated dynamically and made available to the customer digitally for viewing.

• Legitimation
  Since the GWG requires the contracting parties or the persons signing the contract to be legitimized, our solution offers a variety of certified procedures. In addition to the analogue method (Post-Ident), digital methods (Video-Ident, Ausweis-Ident, Bank-Ident, Auto-Ident) are also used to implement a completely digital process without media discontinuity.

• Qualified electronic signature
  Once the business partners have been legitimized, the contract can be signed digitally. Depending on the regulatory requirements for the transaction in question, an electronic or qualified electronic signature can be used.

• Intelligent cockpit
  A dashboard is used to prepare and display the key information for the clerk in a compact and clear manner. Control and prioritization is carried out via an intelligent task management system, in which work distribution is controlled via the push or pull principle.

• Focus on the essentials
  Only decisions that cannot be made automatically require the intervention of a clerk. To this end, the application is enriched with all the necessary information and presented to the processor in a transparent manner.

• Integrated document processing
  Incoming documents can be broken down into their constituent parts and processed. There are predefined sets of rules for checking documents and feedback from external providers.

• Automated retrieval of credit reports
  The solution aggregates information from numerous credit agencies (e.g. Creditreform, SCHUFA B2B, etc.) via an integrated Inquiry Hub and prepares it graphically for the factoring provider's risk assessment. Additional information such as register documents are attached to the application to be checked as PDF documents.

• Analysis and preparation of borrower units/risk groups
  By analyzing the company, all necessary information is prepared and corresponding borrower units or risk groups are generated and displayed in a graphical overview.

• Extraction of beneficial owners
  In the course of a fully automated check, the beneficial owners of the relevant companies are identified and assigned to the company as independent partners, in addition to interlinking information.

• Checking sanctions, PEP and embargo lists
  The identified persons are automatically checked against the sanctions, PEP and embargo lists defined by the factoring provider. Any hits are checked and processed via a dedicated compliance module.

• Rule-based risk assessment in accordance with the financial service provider's policy and approval of lines
  An automated decision on the application is made on the basis of all structured information. The factoring provider's policy used for this can be fully configured via the integrated decision engine.