Outsourcing

Space for core competencies

Our clients are facing the challenges of increasing regulation and intensifying competition, both among themselves and with new market participants (e.g. non- and near banks). The resulting shrinking margins are prompting our clients to look for potential savings and ways to reduce risk. This is where business process outsourcing (BPO) and business process management (BPM) offer a valuable option for optimizing resources, costs and risks. We recognized the needs of our customers early on and developed such services over a decade ago. Today, all our customers use at least one of the services we offer.

Key features of Outsourcing

Convenient cost and resource optimization

  • Administration support: concentration on core competencies
    Taking over regular product maintenance (marketing and action plans), form management and dealer administration as part of the outsourcing of original business tasks;
  • Third-party support: efficient management of service providers
    Management of service providers with dependencies or direct interfaces to CMS; ITIL as best practice in service management for effective and efficient collaboration between all service providers;

  • Data: Quality through perfect data
    Data services for vehicles in German-speaking countries, for other financing objects and for supporting the offer and application process;

  • Operation: Infrastructure and Application Services
    Demand-driven provision of infrastructure such as hardware, software and networks in high-security data centers (ISO 27001 certified) as part of cloud computing; installation, maintenance and operation of the CMS on web, application and database servers in various environments for production, integration, testing, development and recovery; ensuring maximum performance, security, availability and continuity in accordance with the agreed service level agreements (SLAs); resource and cost optimization through the use of state-of-the-art virtualization technologies;

  • Service Management: Infrastructure and Application Management
    Implementation of capacity, availability, continuity, security management and other service management processes based on best practices, such as ITIL, ISO 20000, ISO 27001, COBIT, ISAE 3402 (SSAE 16/SAS 70); optimal connection of our service management structures to the IT organization on the customer, partner and supplier side; defined service level agreements (SLAs) form the basis for transparency and reliability in cooperation with all stakeholders;

Administration

Third-Party Support

Operation Services

Service Management

Administration

As part of the outsourcing of original business tasks, we take over parts of regular product maintenance (marketing and action plans), form management and dealer administration, for example.

Third-Party Support

We support our customers in the management of IT service providers that have interfaces to NAVAX-Solutions.

Operation Services

As part of cloud computing, Infrastructure-as-a-Service (IaaS) provides infrastructure components as required. We also support our customers with the design, procurement and setup of the required system environments and hardware as well as with the provision of the data center. As part of Software-as-a-Service (SaaS), we take care of the installation, maintenance and operation of our Credit Management Solution (CMS) in accordance with the latest guidelines.

Service Management

Service management (infrastructure and application management) monitors availability, continuity, capacity and security, among other things, and is based on best practices such as ITIL, COBIT and ISO standards to increase transparency and security.

Benefits

Concentration on core competencies

By outsourcing processes, you create freedom, relieve your employees and thus increase your efficiency.

Highest safety standards

The use of recognized best practices maximizes transparency and reliability.

Convenient cost optimization

The needs-based and flexible adaptation to your requirements optimizes the required budget.

Maximum flexibility

You determine the required depth and scope of the outsourcing of activities.

These companies use our CMS

Philipp Oberleitner
Managing Director Sales & Marketing

Silvio Kowalski
Head of System Administration

Bernardo Almenar
Head of Account Management
+ 49 89 78 000-200
Philipp Oberleitner
Philipp Oberleitner
Managing Director Sales & Marketing

Silvio Kowalski
Silvio Kowalski
Head of System Administration

Bernardo Almenar
Bernardo Almenar
Head of Account Management
+ 49 89 78 000-200
NAVAX Software GmbH will never sell, market or disclose personal information to third parties.
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Expert know-how for future-proof solutions

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You can find more information on the process, methods and benefits of our consulting services in this solution paper.

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Would you like to find out more about the solution and the collaboration between Miller Leasing and NAVAX? Then read this case study.

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