Services
Consulting
Projects
Support
Data
Operations
Outsourcing

Consulting

Comprehensive knowledge of the industry for application-oriented consulting

Over the course of 20 years of market experience gained through numerous projects with financial services providers, afb has acquired extensive expertise in customer specific processes, products and best practices. The high standard of our work, a detailed knowledge of the challenges in the market and the ability to develop and implement pragmatic solutions are fundamental building blocks of our success. Our process, functional and IT consultancy focuses on a range of services that is optimised for our customers' core processes. These processes are for instance analysed and optimised in terms of customer satisfaction, quality and risks. The outcome is a collaborative effort to shape your future and work towards shared success.

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Projects

Specialists in the refinement of processes

For more than two decades, afb has focused on the optimisation and functional reflection of financing processes. afb has realised projects of different sizes and specialises in the implementation and operation of credit management systems. Successful reference projects, also with major international corporations, demonstrate the capability and reliability of afb as project partner.

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Support

Intense customer dialogue combined with problem-solving skills

In the light of ever more rapidly changing markets, our customers expect a partner with a highly developed customer support centre characterised by its customer-oriented focus, intense customer dialogue and problem-solving skills. Indispensable is a profound understanding of customer processes, needs and requirements. Existing standards and best practices, such as ISO 20000, ITIL and COBIT, are essential fundamentals of our work. They facilitate the connection with existing ITIL organisations of our customers by means of joint agreement on best practices and unique process understanding. Depending on the customer's needs, the selective use of specific services is possible as well as a comprehensive approach.

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Data

Quality by means of perfect data

Modern credit management systems require a comprehensive, up-to-date and consistent database to ensure the quality and efficiency of processes. Our customers benefit from a data supply for the afb Credit Management Solution (afb-CMS) that is tailored to their needs and optimised for their system. You can use our data catalogue to select for example cars, trucks, motorcycles, motor-homes, caravans and other assets to be financed. With over 170,000 vehicles and more than two million equipment features, we offer a comprehensive vehicle database of all passenger cars available on the German market spanning the last decade, including standard and optional equipment. Extensive basic data include not only the prices but also detailed technical specifications of the vehicle and the codes of Deutsche Automobil Treuhand, EurotaxSchwacke, JATO Dynamics, Kraftfahrt-Bundesamt and selected manufacturers. We also offer manufacturer-specific special data maintenance for vehicles as well as import or integration of data catalogues for further movables to be financed.

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Operations

Full control of your IT

The availability of IT systems and infrastructure in a world of converged services and fast transactions is of primary importance for our customers. All businesses require a flexible and robust infrastructure, maximum availability, and security. The infrastructure provided by afb based on Infrastructure-as-a-Service (IaaS) meets the highest security standards and is characterised by performance, efficiency, scalability and flexibility. Handing over operation and maintenance of the afb Credit Management Solution (afb-CMS) to afb based on Software-as-a-Service (SaaS) increases flexibility and reduces the burden on resources. Best practices in service management establish security and enhance transparency.

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Outsourcing

Freedom to focus on core competencies

Today almost every company faces the question in the context of system and application support, whether to provide a service in-house or to outsource. The reasons are obvious: IT landscapes are becoming more complex, and the requirements towards availability, security, compliance and scalability are growing. It is often a matter of available resources and know-how. afb identified the needs of customers early on and developed the first services 15 years ago. Today, all of our customers use at least one of our services.

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'afb fulfils all quality requirements for the 'CS Accreditation' and is awarded by consultingsearcher® with the 'CS Accredited' seal of quality for the fields of competence comprising Strategy, Process, Business and IT Consulting'.

'Entering vehicle wholesale and retail finance is an important element of our growth strategy. For this we need a powerful, reliable system that can reflect the complexity of our market entry. With afb as a competent partner on our side, we feel well prepared for the future'.

'The afb consulting teams were very professional, both in terms of business, i.e. processes and organisation, as well as in terms of IT. We were very pleased with the training videos specially created for our users. With afb-CMS we have found the ideal solution, which afb has adapted perfectly to our specific needs as part of the project'.

'The expert team from afb has fully analysed each process using standard and specially developed methods. We were very impressed by the implemented approach and the resulting transparency regarding the optimisation potentials'.

'Having become acquainted with afb as innovative and highly competent business partners, we decided to hire them as external consultants. We are most satisfied with the way the project was conducted and with the results; afb completely fulfilled our expectations in terms of technical expertise and experience of process development'.
Solution paper

Customer journey optimisation based on Business Services

The future of information technology lies in the quintessence of digital transformation: lightweight, agile services. The afb Fast Intregration Business Services provide the possibility of implementing innovative functionalities in legacy systems, without changing their code basis and functionality.

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Case study

FFS Bank: a partnership for innovative credit business

FFS Bank is captive bank for Hyundai and Subaru and a brand-independent financial expert. The partnership of FFS Bank and afb is characterised by close cooperation and great innovative efforts. Since the beginning in 2000, the two companies have been regularly developing new innovations together.

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Case study

Leading automotive bank: automation in financing and leasing operations

No project without a business case, no investment without a sound basis for decision making. For that very reason, a leading automotive bank decided to work together with the experts of afb. The specific process stages and procedures involved in financing and leasing operations were examined and rated in terms of their optimisation potential as part of a consultation project.

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Brochure

from mind to market – comprehensive solutions for the financial industry

We combine market-based expertise with a strong aptitude for technological innovative strength, transforming new knowledge into marketable products and services, and focussing on these factors for success.

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Solution Paper

Explore your maturity level

How prepared is your company for digitalisation? With the Digital Capability Check-Up you can determine the digital maturity level of your company. At the completion of the Digital Capability Check-Up you will receive the detailed analysis results for your own further use, including the identified potential for optimisation for the digital future.

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Solution Paper

Expert know-how for future-proof solutions

Together with our experienced consultants you will ensure that your strategies and processes are designed to cope with future challenges. We do not just provide you position papers, but support you in identifying, steering and specifying your fields of action as well as in implementing these.

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Fact sheet

Online contract closure with the Universal Contract Closing Process

Customers of all industries and age groups today expect a simple, fast and smooth contract closure. Using the 'Universal Contract Closing Process', you can realise innovative functionalities for the entire process chain required to initiate business: from offer to contract management.

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Case study

TARGOBANK: growth through entry into automotive financing

The entry into the business field of automotive wholesale and retail financing was part of the overarching growth strategy of TARGOBANK. Within a mere twelve months TARGOBANK AUTOBANK established itself as a competitive automotive bank in a fiercely contested market. With the afb Credit Management Solution, the autobank controls the processes of retail and wholesale financing in a fully intergrated, web-based and modular system.

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