In the digital age the management of business processes by customers themselves (customer self service) takes on a completely different significance. In the credit and leasing sector the possibility of premature dissolution of existing financing agreements frequently speeds up a decision to purchase a new product if the new financing arrangement offers better conditions. The simpler this process can be carried out, the faster a decision is made.
afb’s 'Advanced Settlement Quote Management' Business Service is an end-to-end digital solution that enables customers, vendors and financial services providers to initiate redemption processes for random financing contracts, independently of place and time, to request redemption offers online and to request the release of the deposited collateral. Here intuitive web interfaces represent a great increase in user-friendliness.