Advanced Settlement Quote Management

In the digital age the management of business processes by customers themselves (customer self service) takes on a completely different significance. In the credit and leasing sector the possibility of premature dissolution of existing financing agreements frequently speeds up a decision to purchase a new product if the new financing arrangement offers better conditions. The simpler this process can be carried out, the faster a decision is made.

afb’s 'Advanced Settlement Quote Management' Business Service is an end-to-end digital solution that enables customers, vendors and financial services providers to initiate redemption processes for random financing contracts, independently of place and time, to request redemption offers online and to request the release of the deposited collateral. Here intuitive web interfaces represent a great increase in user-friendliness.

Features Advanced Settlement Quote Management

    • Maintenance of individual configuration parameters and rulings for redemption deadlines, prepayment penalties, etc. by financial services providers
    • Consultation of redemption amounts and submission of redemption requests by customers (customer portal) or vendor (vendor portal)
    • Adoption of redemption offers (redemption amounts) accepted by customers in new requests for financing
    • Request for release of items deposited as collateral (e.g. vehicle registration certificate) in respect of previous contracts.

      Advantages at a glance

      • End-to-end digitisation of processes: the automation of the redemption process means that a service frequently used by customers is completely digitised, rendering it faster and less error-prone.
      • Greater customer satisfaction: customers can consult updated redemption amounts and deadlines, which enables them to make their decisions rapidly and on the basis of full information
      • Lower costs: employees only have to inspect redemption requests manually in exceptional cases. The high level of automation and lower error rate save resources in the back office.

         

        • Support of all terminal devices: in the case of integration into customer and vendor portals, device-independent use on desktops, tablets or smartphones is assured by Responsive Design.
        • Flexible integration: the afb Business Service can be integrated simply and flexibly into existing system landscapes.


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