Advanced End-of-Term Management

Fast and uncomplicated processes can result in increased lasting customer satisfaction and loyalty, especially at the end of a contract’s term. Moreover, at this point it is imperative for vendors to conduct an exhaustive inspection and documentation of the asset’s condition, in order to generate an error-free final settlement. Current end-of-term processes are often work and paper-intensive, thus demanding a significant input of time and human resources. This calls for integrated, digital solutions that function without media disruption and optimise the way processes run from beginning to end.

afb’s 'Advanced End of Term Management' Business Service is designed to be used when assets are returned at the end of a contractual term and therefore have to be properly inspected to assess their condition.

Features Advanced End-of-Term Management

  • End-to-end digital management of asset-return processes without media disruption
  • Workflow-aided capture of return reports including asset condition, continued existence of all accessories, assessment of features and validation check
  • Connection to various contract-administering systems via standardised interfaces and surfaces for import of contract data, terms and features as well as for return of assessment results as basis for the final invoice
  • Detailed recording of comments and automated allocation of image material
  • Automatic transmission of data and images for further use in follow-up processes

    Advantages at a glance

    • More quality and efficiency: the workflow-aided capture and validation control reduce manual error rates and increase the quality of data. The final settlement invoice is always based on current and quality-assured data.
    • Greater customer satisfaction: the comprehensive and objective logging of asset condition with extensive image and data material increases customer satisfaction and loyalty.

     

    • Digital process optimisation: process design without media disruption for mobile and stationary terminals as well as automated data transmission to contract-administration systems reduce processing and lead times and optimise further processing in follow-up processes.
    • Easy integration: an end-to-end service-orientated architecture and standardised interfaces facilitate integration into existing application landscapes. The link with contract-administration systems is obtained via a standardised user interface.

     

    For more information, please contact us

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