Advanced End-of-Term Management

Integrated processes are relevant success factors for customer satisfaction and loyalty, particularly at the time the contract comes to end. The provision of IT support for the object-return process is indispensable for the supplier in order to correctly determine and document the object’s condition and to subsequently be able to create a final invoice. However, conventional end-of-term processes have a complicated structure, are paper-based and demand a high expenditure of personnel and time for all parties involved. The improvement of customer satisfaction as well as transparency, and the acceleration of the overall process calls for integrated, digital solutions without media discontinuity that selectively optimise process workflows.

The afb Fast Integration Business Service 'Advanced End-of-Term Management' is used wherever objects are required to be returned following a contractually stipulated period, and subjected to an appropriate assessment of their condition.

Features Advanced End-of-Term Management

  • Business service for the digital processing of object-return processes without media discontinuity
  • Workflow-supported system for return reports aimed at recording the condition of objects and the completeness of accessories as well as for the evaluation of features including validation
  • Connection to various contract-administering systems via standardised interfaces and surfaces for import of contract data, terms and features as well as for return of assessment results as basis for the final invoice
  • Detailed recording of comments and automated allocation of image material
    Automated transfer of data and images following the completion of recording for application in follow-up processes

Advantages at a glance

  • Simple integration: the modular structure and the underlying process-controlled architecture facilitate the integration into existing systems. The connection to contract-administering systems is created via a standardised interface.
  • Quality and efficiency improvement: the workflow-supported recording and validation reduce manual error rates and increase data quality. Therefore, the final invoice is always based on up-to-date and quality-assured data material.

 

  • Increasing customer satisfaction: the comprehensive and objective logging of the condition of the object upon return including extensive image and data material, optimises customer satisfaction and loyalty.
  • Digital process optimisation: the process configuration without media discontinuity, using mobile and stationary devices as well as the automated data transfer to contract-administering systems results in the reduction of processing and lead times and to an optimal data use in follow-up processes.

 

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