Integrated processes are relevant success factors for customer satisfaction and loyalty, particularly at the time the contract comes to end. The provision of IT support for the object-return process is indispensable for the supplier in order to correctly determine and document the object’s condition and to subsequently be able to create a final invoice. However, conventional end-of-term processes have a complicated structure, are paper-based and demand a high expenditure of personnel and time for all parties involved. The improvement of customer satisfaction as well as transparency, and the acceleration of the overall process calls for integrated, digital solutions without media discontinuity that selectively optimise process workflows.
The afb Fast Integration Business Service 'Advanced End-of-Term Management' is used wherever objects are required to be returned following a contractually stipulated period, and subjected to an appropriate assessment of their condition.