Contract and Remarketing Processes

As a rule contract management processes focus on the automated management of contracts, e.g. based on business transactions relating to the activation, adjustment and (premature) termination of the contract. The automated digital recording and processing of data enables these to be constantly processed in real time, which leads to significant efficiency gains. As a result, processing and lead times can be considerably improved through the instant availability and optimised quality of data.

Individually tailored business services thus enable an efficient and structured processing of day-to-day business aiming for a highly automated process execution, in which manual intervention takes place in exceptional cases only.

The multi-device and multi-channel capability of the business services allows back-office processes to be shifted to the point of sale (POS). Digital self-services comprise, among others, changes to master data or instalment plans, termination and return processes as well as document requests. Communication and processing take place independently of any devices in digital form and without time delays. These are the best possible prerequisites for optimum customer satisfaction and the simultaneous preservation of resources. 

    Solution paper

    Customer journey optimisation based on Business Services

    The future of information technology lies in the quintessence of digital transformation: lightweight, agile services. The afb Fast Intregration Business Services provide the possibility of implementing innovative functionalities in legacy systems, without changing their code basis and functionality.

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    Case study

    FFS Bank: a partnership for innovative credit business

    FFS Bank is captive bank for Hyundai and Subaru and a brand-independent financial expert. The partnership of FFS Bank and afb is characterised by close cooperation and great innovative efforts. Since the beginning in 2000, the two companies have been regularly developing new innovations together.

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    Case study

    Leading automotive bank: automation in financing and leasing operations

    No project without a business case, no investment without a sound basis for decision making. For that very reason, a leading automotive bank decided to work together with the experts of afb. The specific process stages and procedures involved in financing and leasing operations were examined and rated in terms of their optimisation potential as part of a consultation project.

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    Brochure

    from mind to market – comprehensive solutions for the financial industry

    We combine market-based expertise with a strong aptitude for technological innovative strength, transforming new knowledge into marketable products and services, and focussing on these factors for success.

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    Solution Paper

    Explore your maturity level

    How prepared is your company for digitalisation? With the Digital Capability Check-Up you can determine the digital maturity level of your company. At the completion of the Digital Capability Check-Up you will receive the detailed analysis results for your own further use, including the identified potential for optimisation for the digital future.

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    Solution Paper

    Expert know-how for future-proof solutions

    Together with our experienced consultants you will ensure that your strategies and processes are designed to cope with future challenges. We do not just provide you position papers, but support you in identifying, steering and specifying your fields of action as well as in implementing these.

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