As a rule contract management processes focus on the automated management of contracts, e.g. based on business transactions relating to the activation, adjustment and (premature) termination of the contract. The automated digital recording and processing of data enables these to be constantly processed in real time, which leads to significant efficiency gains. As a result, processing and lead times can be considerably improved through the instant availability and optimised quality of data.
Individually tailored business services thus enable an efficient and structured processing of day-to-day business aiming for a highly automated process execution, in which manual intervention takes place in exceptional cases only.
The multi-device and multi-channel capability of the business services allows back-office processes to be shifted to the point of sale (POS). Digital self-services comprise, among others, changes to master data or instalment plans, termination and return processes as well as document requests. Communication and processing take place independently of any devices in digital form and without time delays. These are the best possible prerequisites for optimum customer satisfaction and the simultaneous preservation of resources.