Support

We support our customers with a sophisticated support concept, with our highly developed customer support centre acting as a focal point for all user groups. Qualified employees are ready to assist with any questions about the afb Credit Management Solution (afb-CMS). Our support team is available with words and actions, from answering a user's questions at the point of sale to maintaining the back-end systems of the financial services providers. This is how we ensure maximum effectiveness and efficiency in the use of our solutions.

Services Support

Customer Support for optimal use of the afb Credit Management Solution (afb-CMS)

  • Coaching in the optimal use of the afb-CMS on site at the user's workplace
  • Training tailored to the user group in small groups directly via the PC
  • Assuming administrative activities, such as management and maintenance of forms, assets, products and partners

Production Support for fast, efficient assistance

  • Central point of contact for users of the afb-CMS, such as employees of the bank and the vendor or the consumers, in case of incidents, problems and requests (request for change, request for question, request for administration and request for information)
  • Management of IT service providers with dependencies or direct interfaces to the afb-CMS
  • ITIL as best practice of service management for effective and efficient cooperation between all service providers
  • Assistance in operation of the afb-CMS (when operating at a customers´s own data centre)

    Benefits at a glance

    • Quick training: effective training to familiarise users with the solutions so that they can quickly use them as they are intended.  
    • Identifying potential for optimisation: analyses and coaching provide transparency regarding the potential for reducing personnel and operating costs and increasing quality and returns.
    • Increased efficiency: the functional and functional know-how of our employees as well as defined processes based on best practices ensure a consistently high standard of processing.

     

    • Transparency: management reports keep you informed at all times.
    • Focus on core competencies: by outsourcing administrative tasks, you can focus entirely on innovation and strategy.
    • Excellent management of external service providers: we relieve you from managing other external service providers.

     

    For more information, please contact us

    'The afb consulting teams were very professional, both in terms of business, i.e. processes and organisation, as well as in terms of IT. We were very pleased with the training videos specially created for our users. With afb-CMS we have found the ideal solution, which afb has adapted perfectly to our specific needs as part of the project'.
    Solution paper

    Customer journey optimisation based on Business Services

    The future of information technology lies in the quintessence of digital transformation: lightweight, agile services. The afb Fast Intregration Business Services provide the possibility of implementing innovative functionalities in legacy systems, without changing their code basis and functionality.

    Read solution paper

    Case study

    FFS Bank: a partnership for innovative credit business

    FFS Bank is captive bank for Hyundai and Subaru and a brand-independent financial expert. The partnership of FFS Bank and afb is characterised by close cooperation and great innovative efforts. Since the beginning in 2000, the two companies have been regularly developing new innovations together.

    Read case study

    Case study

    Leading automotive bank: automation in financing and leasing operations

    No project without a business case, no investment without a sound basis for decision making. For that very reason, a leading automotive bank decided to work together with the experts of afb. The specific process stages and procedures involved in financing and leasing operations were examined and rated in terms of their optimisation potential as part of a consultation project.

    Read case study

    Brochure

    from mind to market – comprehensive solutions for the financial industry

    We combine market-based expertise with a strong aptitude for technological innovative strength, transforming new knowledge into marketable products and services, and focussing on these factors for success.

    Read brochure

    Solution Paper

    Explore your maturity level

    How prepared is your company for digitalisation? With the Digital Capability Check-Up you can determine the digital maturity level of your company. At the completion of the Digital Capability Check-Up you will receive the detailed analysis results for your own further use, including the identified potential for optimisation for the digital future.

    Read solution paper

    Solution Paper

    Expert know-how for future-proof solutions

    Together with our experienced consultants you will ensure that your strategies and processes are designed to cope with future challenges. We do not just provide you position papers, but support you in identifying, steering and specifying your fields of action as well as in implementing these.

    Read solution paper