Our operation service includes innovative service concepts that are precisely tailored to the needs of our customers. The aim of our modular services is to maximise your business benefits and cost efficiency, to strengthen your capacity for innovation and to achieve the necessary synergies and economies of scale through highly efficient processes. The high standard of our work, a detailed knowledge of the challenges in the market and the ability to develop and implement pragmatic solutions are fundamental building blocks of our success. 



Services Operations

Infrastructure and Application Services (IaaS / SaaS)

  • Demand-based provision of infrastructure such as hardware, software and network in high security data centres (ISO 27001 certification) in the context of cloud computing
  • Installation, maintenance and operation of the afb Credit Management Solution (afb-CMS) on web, application and database servers in different environments for production, integration, testing, development and recovery
  • Ensuring maximum performance, security, availability and continuity in accordance with the agreed service level agreements (SLA)
  • Resource and cost optimisation through the use of advanced virtualisation technologies

Infrastructure and Application Management

  • Execution of capacity, availability, continuity, security management and other service management processes based on best practices such as ITIL, ISO 20000, ISO 27001, COBIT, ISAE 3402 (SSAE 16 / SAS 70)
  • Optimum connection of our service management structures to the IT organisation of customers and partners or suppliers
  • Defined service level agreements (SLA) form the basis for transparency and reliability in cooperation with all stakeholders

Benefits at a glance

  • Expert know-how: our experts have years of experience in the management of heterogeneous and complex IT environments and support you during your transformation process.
  • High-performance support: we are currently managing several hundred server systems in various external high-security data centres for our customers.


  • Optimised costs: in SaaS / IaaS the purchase, installation and operation of software and related infrastructure is omitted, which saves costs and ensures faster productivity.
  • Supporting your employees: our customers’ IT staff have their workload relieved and are not required to obtain specific expertise.


Please contact us for more information.

Solution paper

Customer journey optimisation based on Business Services

The future of information technology lies in the quintessence of digital transformation: lightweight, agile services. The afb Fast Intregration Business Services provide the possibility of implementing innovative functionalities in legacy systems, without changing their code basis and functionality.

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Case study

A German Autobank: partnership for innovative credit business

This German Autobank is captive bank for international auto manufacturers and a brand-independent financial expert. The partnership of this Autobank and afb is characterised by close cooperation and great innovative efforts. Since the beginning in 2000, the two companies have been regularly developing new innovations together.

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Case study

Leading automotive bank: automation in financing and leasing operations

No project without a business case, no investment without a sound basis for decision making. For that very reason, a leading automotive bank decided to work together with the experts of afb. The specific process stages and procedures involved in financing and leasing operations were examined and rated in terms of their optimisation potential as part of a consultation project.

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from mind to market – comprehensive solutions for the financial industry

We combine market-based expertise with a strong aptitude for technological innovative strength, transforming new knowledge into marketable products and services, and focussing on these factors for success.

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Solution Paper

Explore your maturity level

How prepared is your company for digitalisation? With the Digital Capability Check-Up you can determine the digital maturity level of your company. At the completion of the Digital Capability Check-Up you will receive the detailed analysis results for your own further use, including the identified potential for optimisation for the digital future.

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Solution Paper

Expert know-how for future-proof solutions

Together with our experienced consultants you will ensure that your strategies and processes are designed to cope with future challenges. We do not just provide you position papers, but support you in identifying, steering and specifying your fields of action as well as in implementing these.

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Fact sheet

Online contract closure with the Universal Contract Closing Process

Customers of all industries and age groups today expect a simple, fast and smooth contract closure. Using the 'Universal Contract Closing Process', you can realise innovative functionalities for the entire process chain required to initiate business: from offer to contract management.

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Case study

TARGOBANK: growth through entry into automotive financing

The entry into the business field of automotive wholesale and retail financing was part of the overarching growth strategy of TARGOBANK. Within a mere twelve months TARGOBANK AUTOBANK established itself as a competitive automotive bank in a fiercely contested market. With the afb Credit Management Solution, the autobank controls the processes of retail and wholesale financing in a fully intergrated, web-based and modular system.

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